2017-2018 Catalog

Quality Assurance

Quality Assurance Program Learning Outcomes

College of Extended & International Education

Bachelor of Science

Measurement Science Option

Master of Science

Manufacturing Option

Service and Health Care Option

Faculty

Gurpreet Singh, Program Coordinator 

Program Office: EE 1300, (310) 243-3880

Program Description

Quality Assurance is an interdisciplinary profession practiced by management personnel who are responsible for planning and assuring the quality of products and services. The career opportunities in this rapidly growing field are excellent. Quality professionals are members of management teams where their specialized skills promote organizational excellence, reduce wastes, and improve existing processes. The traditional applications of Quality as related to product performance have evolved to most every industry, such as healthcare, finance, hospitality, and non-profits.

The degree programs are supported by local members of the ASQ- Global Voice of Quality Organization.

Features

Undergraduate

The B.S. in Quality Assurance (BSQA) and the B.S. in Quality Assurance with Measurement Sciences option incorporate an interdisciplinary approach that blends the basic sciences, technologies, management principles, quality concepts and statistics. Skills and knowledge in these areas are obtained in the context of a well-rounded learning experience consistent with the University's mission and the needs of industry. The coursework develops problem-solving skills with a customer-focus. An ability to implement continuous improvement of processes, products, and services is a key goal of the Quality professional. For students interested in technical areas of Quality and metrics, an option in Measurement Sciences is offered.

Online and on-site versions of the degree are designed to serve working adults in related quality fields who wish to complete a four year degree. The online and on-site BSQA programs are designed primarily as upper division transfer programs for students who have completed the majority of their lower division general education courses. On-campus attendance is not required to complete requirements in the online BSQA and BSQA Measurement Science programs.

Graduate

The Master of Science in Quality Assurance (MSQA) is designed to prepare professionals in quality, engineering, science, and/or management for career advancement. Quality professionals are members of management teams where their specialized skills promote organizational excellence, reduce wastes, and improve existing processes. The traditional applications of Quality as related to product performance have evolved to most every industry, such as healthcare, finance, hospitality, and non-profits. The curriculum is designed to meet the needs and interests of the working professional.
The program of study provides theoretical knowledge and analytical techniques, as well as management and communication skills that will enable the student to function in an active, decision-making capacity in the implementation of policies and practices. A unique feature of the MSQA program is that it gives students the ability to customize their program of study to include their areas of interest. During the course of the program students will acquire knowledge and skills in the following areas: managing a Quality organization; planning and implementing a Quality program; troubleshooting and solving quality problems; incorporating quality concepts and human factors techniques in the design of manufacturing operations; performing vendor surveys and assessing vendor quality; developing and analyzing statistical process control charts; developing and analyzing acceptance sampling plans; design of experiments; design and engineering of reliable products and processes; performing process capability studies; performing quality cost analyses; understanding and working with human behavior in the organization; performing reliability, maintainability, and safety systems reviews; performing quality system audits; and performing statistical studies and analyzing statistical reports. Options for a concentration in traditional manufacturing-focused Quality concepts, as well as applications specific to Healthcare and Service Industries are available.
Online and on-site versions of the degree are available to serve working adults. The degree program is supported by local chapters of the ASQ- Global Voice of Quality Organization.